Privacy Policy

Last Updated: November 30, 2025

1. Who We Are

New You Hair & Skin Clinic (“we”, “us”, “our”) is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, the Data Controller is New You Hair & Skin Clinic, located at 62 Theobalds Road, Holborn, London, WC1X 8SF.

If you have any questions regarding this policy or how we handle your data, please email us at info@newyouclinic.net.

2. The Data We Collect

We collect personal data to provide safe and effective hair, skin, and beauty treatments. This includes:

  • Identity Data: First name, last name, title, and date of birth.
  • Contact Data: Billing address, email address, and telephone numbers.
  • Medical & Health Data (Special Category Data):
    • Skin patch test results (required for hair colouring and laser treatments).
    • Medical history relevant to treatments (e.g., allergies, pregnancy, skin conditions, medication).
    • Why we collect this: We are required by our insurance and UK Health & Safety laws to hold this data to ensure your safety during clinical and chemical treatments.
  • Transaction Data: Details of treatments you have booked and products you have purchased.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform the contract we have with you: To book appointments, send reminders (via SMS/Email), and process payments.
  • For your safety (Vital Interests): To check for contraindications (e.g., allergies) before performing a service.
  • Legitimate Interests: To manage our business, improve our services, and prevent fraud.
  • With your Consent: To send you marketing communications about offers, new treatments, or events.

Marketing Communications: You will only receive marketing emails or SMS from us if you have opted in. You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.

4. Disclosure of Your Data

We do not sell your data to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our clinic:

  • Booking Software Providers: (e.g., Phorest, Timely, Fresha) who manage our appointment calendar.
  • Payment Processors: (e.g., Stripe, PayPal) to securely process card payments.
  • Medical Consultants: In rare cases, if a referral to a dermatologist or doctor is required for your safety.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

  • General Client Data: Kept for 7 years after your last visit for tax and accounting purposes.
  • Medical/Patch Test Records: Kept for 7 years to comply with insurance requirements.

6. Your Legal Rights

Under the GDPR, you have rights regarding your personal data, including:

  • Right of Access: You can ask for a copy of the personal data we hold about you.
  • Right to Correction: You can ask us to fix any data that is inaccurate or incomplete.
  • Right to Erasure (“Right to be Forgotten”): You can ask us to delete your data where there is no good reason for us to continue processing it (note: we may be legally required to keep certain health records for insurance purposes).
  • Right to Withdraw Consent: Where we are relying on consent to process your data (e.g., marketing), you may withdraw this at any time.

To exercise any of these rights, please contact us at info@newyouclinic.net.

7. Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details below:

  • Full Name of Legal Entity: New You Hair & Skin Clinic
  • Email Address: info@newyouclinic.net
  • Postal Address: 62 Theobalds Road, Holborn, London, WC1X 8SF
  • Telephone: 020 3441 4484

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

For general enquiries or to book an appointment, please visit our Contact Us page.